OMG Carl, a goldmine you have shared. We have had an ongoing feud with MEO for more than 3 years. Please I implore you, before you call them again, pour yourself a nice glass of wonderful Pt. wine and put your feet up. Do not let them give you a heart attack. They have been a thorn in the side of customers since their inception and apparently they plan to continue this appalling level of service until they are out of business. They will out last you! Hang in there dear friend, much of Portugal is right there with you. Someday I will share with you how I managed to finally get a response out of them after months of headaches.