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US passport renewals
Thought we would share our daughters recent experience in renewing her passport from Utah. She sent it in expedited in January with her three children's passport requests. The children all got their passports. Our daughter cannot get an answer on her passport after 2 months and is leaving the US next week. She could only get a in person appointment for an emergency passport at the office in Honolulu prior to her departure next week.
I was able to renew my passport from Lisbon in December of 2022 and it only took seven weeks without any special requests.
We intentionally did not make travel plans until I had my passport in hand due to these types of delays.
We are in the same situation. We did an online renewal in January and were told it would be 6-8 weeks. It is now 10 weeks and we are supposed to leave for Portugal on the 29th of March. We have been calling the line for emergency passports but get cut off each time because of the high volume of calls. We'll be on the phone all day until we can hopefully get a person to talk to. Luckily there is a passport office in Denver so we can travel there if we can get an appointment. Scary!
Good luck to her and her family! I finally got through and am waiting for a call back. A 2 1/2 hour wait time, so hopefully they were truthful that I won't lose my place in line and will be called back. Crossing our fingers!
Sounds like the US and Portugal are very similar in their governmental bureaucracy.