A story of a biker friend of mine. Let's call him Dave, Dave only has two motorbikes but no car so when he orders something to be delivered it's important it's delivered to his address.
Yes it's a GLS story. To save a 19 kilometre drive the driver went to a bar in Gois and left Dave's parcel there and said nothing to his company or the recipient so Dave was left waiting. After a while he complained and after an enquiry Screwfix found that the driver said it had been delivered.
Yes it was but how was the recipient expected to know where his parcel had been delivered to when it's 19 kilometres away.
The moral to the story is, I will leave that to the reader to make there own mind up.
Now my story, I ordered a part for my car. It was to be delivered to the garage that was doing the job for me. DPD are the company and guess what despite the fact the garage is on a main road and the garage is a huge place not a little back street place. After not finding the garage I got an email from DPD to check the address and I told them the address from the business card I was given. Guess what the driver couldn't find the garage again so they sent it back to the sender in the UK. After waiting oh my parcel to be delivered I contacted the garage because they have not told me anything. I was shocked to hear that the parcel hadn't arrived so I contacted DPD who told me it's been sent back to the UK. I now had to arrange a Courier again but this time it was sent to me instead and via Pharosparcels and UPS. It arrived on time and is now at the garage that DPD couldn't find.