I miss giffgaff – Moving to Portugal – Expats Portugal Community Forum
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I miss giffgaff

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Posts: 39
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(@christiaan)
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Joined: 2 years ago

What mobile phone companies do you guys use in Portugal? I went with Vodafone when I moved here but they've turned out to be robbers. 

It’s been 5 months since they took €45 from my UK Mastercard (not MB Way) and didn’t credit it to my phone account because of a glitch. After providing them with every single detail my UK bank could provide on the transactions they kept telling me to wait while they “analyse” the situation and now they’ve stopped responding to my messages.

They also keep taking €2 from my account to give me an extra 100 MB when my monthly tariff runs out and I can’t find how to turn this option off!

<sigh> It's a bit hard to swallow having come from what is probably the best mobile company in the world (giffgaff).

Are there any MVNOs in Portugal providing even half the service Giffgaff provides?

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Posts: 39
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Topic starter
(@christiaan)
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Joined: 2 years ago

I just found this:

www.telecomtv.com/content/spectrum/portugal-saves-spectrum-for-newcomer-in-5g-sale-and-theres-one-obvious-candidate-37651/

telecoms.com/508233/masmovil-wins-portugal-newcomer-spectrum/

So I'm thinking, great, I'm moving to Nowo (a Masmovil MVNO)...

But then I just came across this rumour about a merger between Vodafone and Masmovil, which would put competition in Portugal back to square one 🙄 

www.commsupdate.com/articles/2021/02/05/masmovil-vodafone-tie-up-to-include-portugal-and-spain-report-says/

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Posts: 39
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Topic starter
(@christiaan)
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Joined: 2 years ago

More here:

www.commsupdate.com/articles/2021/03/23/altice-asks-anacom-to-suspend-5g-auction-until-vodafone-masmovil-merger-rumours-investigated/

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Posts: 39
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Topic starter
(@christiaan)
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Posted by: @thomasandmatthew

In service terms - speaking from personal experience, and what others have told me, too - you'll get much further on most things by going into a company-owned store

Great advice, thanks!

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