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Blevins Franks

Mobile network problems Portugal/uk  

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Posts: 21
Premium Member
(@daveanddebbie)
Eminent Member
Joined: 4 months ago

Hi

hope someone cab help 😀

just returned from Portugal where we purchased a cheap mobile and meo pay as you go sim.

all worked ok in Portugal but will not connect to a network in the U.K.?

 

we purchased the package so we could get calls on our new portugese number in the U.K.

 

when Purchased at worten they said it should all work in the U.K.?

 

any help would be great thanks

 

Dave

23 Replies

Posts: 182
VIP Member
(@hartmill)
Estimable Member
Joined: 13 years ago

You may have a technical problem. However Portuguese people do not like to tell you there is a problem , or that something cannot be done. Meo are past masters at lying to get sales.

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1 Reply
Premium Member
(@daveanddebbie)
Joined: 4 months ago

Eminent Member
Posts: 21

@hartmill, thank you, I will take to phone shop here in U.K. on Monday.

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Posts: 656
VIP Member
(@barlaventoexpert)
Honorable Member
Joined: 12 years ago

Firstly, I wish to register find slurs against people in whose country one lives offensive and unacceptable. I have had many a similar experience with Mobile shops and suppliers in the UK!

I suspect your problem may be down to the pre-paid package you were supplied with.

Can you tell me which one on the following page you purchased?

https://www.meo.pt/en/mobile/pay-on-the-go

Which network is your mobile MEO sim trying to logon to in the #UK?

It should be  one of the following:

Vodafone, O2, T-Mobile, Orange,H3G

https://conteudos.meo.pt/meo/Documentos/Listagens/Paises-Roaming-Automatico.pdf

If it's not configured to do so, you will need to reconfigure it to do so.

Finally, are you topping up your MEO mobile package regularly as MEO usually requires a minimum top up every few months! ?

 

 

 

 

 

 

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1 Reply
Premium Member
(@daveanddebbie)
Joined: 4 months ago

Eminent Member
Posts: 21

@barlaventoexpertgood morning and thank you for your reply. We purchased a meo flex 96 package which is pay as you go. We have a lot of credit on it. Our problem is that the phone is not picking any network and is only emergency calls. I have tried the sim in my U.K. smart phone but this still comes up with the above. 
Would appreciate your help

thanks

dave

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Posts: 656
VIP Member
(@barlaventoexpert)
Honorable Member
Joined: 12 years ago

Can you please tell me the make, model & IMEI serial number of your phone?

I'm out to lunch (as usual) just now but I'll have a look later & get back to you.

When did you buy the package?

 

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2 Replies
Premium Member
(@daveanddebbie)
Joined: 4 months ago

Eminent Member
Posts: 21

@barlaventoexpert thanks again for your reply, we just bought a cheapo phone to get us by before we settle in Portugal in a few months🇵🇹 Anyway here’s the info hope it helps;

kunfit KFPC41838BK

IMEI 357428100591413

have a nice lunch in the sun 😀

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Premium Member
(@daveanddebbie)
Joined: 4 months ago

Eminent Member
Posts: 21

Sorry bought the package on 1 Oct .

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Posts: 656
VIP Member
(@barlaventoexpert)
Honorable Member
Joined: 12 years ago

Mornin,

Thanks

Am busy this morning.

Will have look at it this p.m.

Lunch unlikely this morning as Depressão Bárbara heading in for a couple of days.!

http://www.ipma.pt/pt/otempo/prev.localidade.hora/#Lisboa&Torres%20Vedras

 

 

 

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1 Reply
Premium Member
(@daveanddebbie)
Joined: 4 months ago

Eminent Member
Posts: 21

No worries, yep looks as though you may have a few grotty days on the way. Sunny here today I think😀

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