Experience getting utilities in Porto - Page 2 – Porto and surrounds – Expats Portugal Community Forum
Share:
Notifications
Clear all

Please feel free to view our Forum, but you must either LOGIN or REGISTER to join in the conversation.

Experience getting utilities in Porto

Page 2 / 2

Posts: 95
Premium Member
Topic starter
(@longhornlady)
Trusted Member
Joined: 1 year ago

Hello Everyone: I want to share my experiences, which are ongoing, regarding getting utilities to my new apartment here in Porto.

Previously, in Lisbon, I had purchased a phone card which just happened to be with NOS. I had a few issues with it, getting topped up with time, etc. in which my data would not work. It finally took a trip to the iStore (Apple affiliate) to get it fixed. In the mean time, NOS assigned me a second phone number which I like better because I can remember it!

I applied to have my apartment installed with Internet, Television and landline in addition to a permanent mobile contract. However, they called me, (Thank goodness I was with my real estate agent who speaks Portuguese!) because they wanted to install a satellite dish. My apartment is in a new, cable ready building. He told them NO DISH!

Next day, I went to NOS store to figure it out and why my mobile was also not working again only to be told by a very rude woman that I have no contract, no data, goodbye. She did say I can keep my number once I figure out who can use available wiring.

Taken aback, but not deterred, I went across the street to MEO where the reception I received was quite different. They do have access to my building, and quickly set me up with Internet, mobile phone, Television, landline AND a 32" television for 50 euro per month. He explained they could make the installation Friday, June 4. Surprise, a woman I met while in the office called me speaking English, no less to tell me they had a cancellation and could have technicians out at 5pm the same day! 

I went to my apartment at 5. Technicians arrived at 5:30 and now I have Internet, etc. and a working mobile phone! YAY!

Electricity was set up by my real estate agent and was installed Monday, 31 May. MEO however, also wanted to be my electricity provider so I agreed to that. The one concern is my real estate agent is afraid there may be a penalty for breaking my previous electricity contract. I called my MEO agent and he assured me there would be no problem. Still not quite sure, I translated a few section of my old contract and it "appears" that I had a 14 day grace period. Still not sure about this.

Porto water is municipal and is where I should have started on Monday. It is a bureaucracy and once set up online, I still had to go in person, whereupon they told me 5-7 days! If it were not for the water situation, I would already be moved in, but now I wait in my rented room for the Aguas do Porto snails to finally decide when I can have an appointment for water to be turned on.

I will update this once I have water.

6 Replies




Posts: 95
Premium Member
Topic starter
(@longhornlady)
Trusted Member
Joined: 1 year ago

@ThomasRibatejo

The problem was I moved into a brand new building and there was no meter! I had to wait the required 10-14 days when they cheerfully installed a meter. 
Since then I have been furnishing and enjoying my new place.

Reply




Page 2 / 2

To post a reply, sign up and become a member!

Premium

By becoming a valued Premium Member today, your support will help the team continue to bring you useful content about life in Portugal. You can also:

JOIN TODAYOnly €25 per year
Share:

Free

Sign me up as a Community Member today for access to the forum and social meet-ups.

SIGN UP

 

NEW Premium Plus

All the benefits of Premium Membership

PLUS unlock the Expats Portugal Plan, our comprehensive, interactive, step by step, “move to Portugal” online course hosted by Carl Munson.

JOIN TODAY

 

Premium

The first year’s donation is only €47. By becoming a valued Premium Member today, you will unlock some great privileges, freebies and perks.

Less than €4 per monthJoin Today

Copyright © 2021 Expats Portugal

Marketing by Unity Online