After our battle with PT, cancelling contracts, cancelling (I thought) the direct debits, returning the equipment, complaining to Anacom etc, they are still taking money from our BPI account.
My wife's just been to BPI and they're telling her that we can't cancel the direct debit, and then PT can continue to take money if we owe them (??), and that we have 8 weeks to claim this back.
This surely cannot be right can it?
I can't find anywhere in the BPI online banking where I can see a list of Direct Debits or how to limit or cancel them.
Any help appreciated. Thanks, Nick