Cancelling Direct Debit – Red Tape / Business – Expats Portugal Community Forum
Share:
Notifications
Clear all

Please feel free to view our Forum, but you must either LOGIN or REGISTER to join in the conversation.

  • Serenity Banner
  • spartan Fx

Cancelling Direct Debit

Page 1 / 2

Posts: 663
VIP Member
Topic starter
(@nickallport)
Honorable Member
Joined: 13 years ago

After our battle with PT, cancelling contracts, cancelling (I thought) the direct debits, returning the equipment, complaining to Anacom etc, they are still taking money from our BPI account.

My wife's just been to BPI and they're telling her that we can't cancel the direct debit, and then PT can continue to take money if we owe them (??), and that we have 8 weeks to claim this back.

This surely cannot be right can it?

I can't find anywhere in the BPI online banking where I can see a list of Direct Debits or how to limit or cancel them.

Any help appreciated. Thanks, Nick

5 Replies




Posts: 207
 ian
VIP Member
(@ian)
Estimable Member
Joined: 14 years ago

Are you using the English or Portuguese version?

I think the English is a Stripped down version, so cant help with that.
If Portuguese then The DDs should be on the left when you sign in

Autorizações Débito

If it not there then you may need to add it by going to "Meu Menu" then to
"Configurar"

here you can add or remove commands including the one for DDs This has various sub headings including options to consult, limit amounts or cancel

Reply




Posts: 269
VIP Member
(@spenceranddidier)
Reputable Member
Joined: 10 years ago

I know that Didier cancelled our direct debit for the same awful company via the cash machine, granted we bank with Credito Agricola but surely there must be something similar. Good luck.

Reply




Posts: 663
VIP Member
Topic starter
(@nickallport)
Honorable Member
Joined: 13 years ago

Right, thank you. I found the Autorizações Débito and added that to my menu.

So here's the part I don't get. The PT direct debits aren't there, either in the Direct Debit list or the "Other Payments" list.

The lady in the bank said something about a new European law that allows a company to continue to take money from your account if you have a balance still owing, regardless of cancelling the DD. We cancelled this direct debit in January but they took money in Feb, March and April, nearly €200. She's put in a claim for the April amount.

Surely this cannot be legal?

Thanks, Nick

Reply




Posts: 158
VIP Member
(@liesbetje)
Estimable Member
Joined: 11 years ago

At the bank they have more options than what we get at the internet banking. They canceled a direct debit for me, no fuss (also BPI). I'm surprised they can't (don't want to?) cancel yours...

Reply




Page 1 / 2

  • EI Banner
  • Reis & Pellicano International Lawyers

To post a reply, sign up and become a member!

Premium

By becoming a valued Premium Member today, your support will help the team continue to bring you useful content about life in Portugal. You can also:

JOIN TODAYOnly €25 per year
Share:

Join our community for Free, or subscribe for exclusive member-only content, support and hundreds of €’s in savings

Your membership comes with a 14-day, no-risk, money back guarantee. Love it or we’ll refund your money.

Community Member

Full access to our community Forum
FREE
  • Full access to community Forum

Premium Plus

Exclusive member-only content
€347 Year
  • Full access to community Forum
  • Browse the forum advertising-free (only see our partners)
  • Unlock your ‘12 part Moving to Portugal guide
  • Guaranteed entry to our webinars
  • Savings & freebies from our partners
  • Receive community support
  • Personal email support
  • Access to our private online Group
  • Receive exclusive video content
  • Weekly Q&A call with Carl Munson
  • Personal support
  • And help us grow this website and community
Popular

Premium Member

Exclusive member-only content
€97 Year
  • Full access to community Forum
  • Browse the forum advertising-free (only see our partners)
  • Unlock your ‘12 part Moving to Portugal guide
  • Guaranteed entry to our webinars
  • Savings & freebies from our partners
  • Receive community support
  • Personal email support
  • Receive exclusive video content
  • And help us grow this website and community

Copyright © 2022 Expats Portugal

Marketing by Unity Online