The Digital Mobile Key – Visas, Residency & Citizenship – Expats Portugal Community Forum
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The Digital Mobile Key

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Topic starter
(@jonesdn2020)
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Joined: 1 year ago

Our attempts keep failing to get one. It says"The Digital Mobile Key associates a mobile phone number with the civil identification number for a Portuguese citizen, and the passport or title/residence card number for a foreign citizen."

We try to authenticate for the key with finance portal access and it says we do not qualify.

Anyone with a resident permit able to get one? 

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Posts: 360
Premium Member
(@blaze451)
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Joined: 1 year ago

I will be following as looking to get one myself once change status to resident. 

Daft question but is your registered phone number portuguese?

I believe you can also go to your local public services bureau (Espaço Cidadão da Loja de Cidadão) and request it there

 

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Premium Member
(@blaze451)
Joined: 1 year ago

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Posts: 360

actually now I think about it I'm sure I read somewhere only citizens can get it online, anyone else has to go to the bureau. 

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(@jonesdn2020)
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@blaze451 Yea, that was what I was thinking. Hoping someone else went and was successful so we don't have to be the guinea pigs.

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(@jonesdn2020)
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@blaze451 The instructions aren't clear, but I believe you have to bring your NIF with you.

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Premium Member
(@blaze451)
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Joined: 1 year ago

found it. It says - warning: if you have an Identity Document instead of a Citizen Card, you must activate the Digital Mobile Key at a face-to-face service desk.

advice also given on what is needed.

You need:

  • An identification document
    • if you are a national citizen, you can activate with the Citizen Card, Identity Document or passport
    • if you are a foreign citizen, you can enable with the passport, residence permit or card
  • a mobile phone number and correspondent mobile phone at the moment of activation
  • Warning: If you are a foreign citizen, you must have a tax payer number to activate the Digital Mobile Key with the Residence Permit or Card. If you want to activate the Digital Mobile Key with a passport, you recommend you to also associate the tax payer number.

https://eportugal.gov.pt/en/servicos/ativar-a-chave-movel-digital

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(@jonesdn2020)
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@blaze451 I will add it to the list of things to do. It all started with the bloody CUF app and it will only take the digital key.

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Ask our Expat Consultant
(@thomasribatejo)
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Joined: 6 years ago

Yes, face to face is the only reliable way, and it may take the person in the Loja de Cidadão a few tries, based on our attempts (and people we know, too). We got there in the end, after a couple of visits. Note that, even when sorted, there is some information that the system would contain for a citizen, which it won't for a resident, so not all Chave Móvel Digital systems may work for you even after it's set up.

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(@jonesdn2020)
Joined: 1 year ago

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Posts: 1624

@thomasribatejo Thanks for the tips! Turns out CUF front desk can setup our access without the digital key in the meantime. We just found out after leaving there so will attempt that on the next visit.

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VIP Member
(@jonesdn2020)
Joined: 1 year ago

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Posts: 1624

We should have read Marta from Serenity Care, Lda | Expats Portugal email last night telling us to setup the app on our visit today. 

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