I need some help with how to get a response from IMT regarding my partner's driving licence.
We started the process in Dec 2020, finally in Nov 2021 IMT took his details and payment and we send the required documents. Since then, we have heard nothing.
I have written using IMT's contact forms. I tried to ring a number I used before, which didn't work. Then found this number 808 488 488 and tried yet again. Problem is, having listened to the two options, I don't understand what to choose.
I am ready make my request in Portuguese, but I just struggle to understand the words coming back at me. This feels like an insurmountable barrier and is as deeply discouraging as it is frustrating.
Anyone offer advice??