Refunds from TAP – Cars, Transport & Getting Around – Expats Portugal Community Forum

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Refunds from TAP  


Posts: 338
Admin
(@gerry)
Reputable Member
Joined: 10 months ago

Hello,

I am trying to get a refund of some €800 from TAP for flights cancelled due to Covid19. They have supplied what they call a 'refund voucher' but this is actually a credit voucher to be used at a later date. My problem is I was travelling to USA for a specific event (which was cancelled), I don't know when I will next use TAP and I want my money back.

Does anyone have a similar experience and have you had any success in getting your money?

Many thanks

Gerry  

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3 Replies




Posts: 755
VIP Member
(@santaanita)
Prominent Member
Joined: 15 years ago

strange that gerry i was offered a refund or voucher,i took the voucher but the full refund was there if i wanted it

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Posts: 338
Admin
(@gerry)
Reputable Member
Joined: 10 months ago

Many thanks @santaanita

Now I know a refund is possible I will persevere in my efforts with TAP.

Reply




Posts: 338
Admin
(@gerry)
Reputable Member
Joined: 10 months ago

No, they won't budge and will only offer a credit to be used at a later date. It's a bit misleading because although they call it a refund, they actually mean a credit voucher. 

C'est la vie!

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