What's up with TAP Air Portugal? – Cars, Transport & Getting Around – Expats Portugal Community Forum
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What's up with TAP Air Portugal?

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Posts: 21
Community Member
Topic starter
(@curiousredhead)
Member
Joined: 2 years ago

I'm in the U.S. and have tried to make flight reservations (for October 2021) using flyTAP.com. After finding an available flight, their booking engine presents a glitch when you try to enter your DOB and other information, so that you are unable to complete your booking. The same glitch also prevents you from signing up for an online account.

When you try to call their customer service number, either direct dial to Portugal or the U.S. 1-800 number, no one ever picks up. Entering your number for an agent to call you back also yields no results. 

They do list their Facebook page, Twitter, and Skype account as online contact options, which seems rather unconventional.

In sum, this certainly doesn't seem up to par with modern customer service standards. I realize that they are a nationalized airline. What's up with TAP Air Portugal?

4 Replies
Posts: 21
Community Member
Topic starter
(@curiousredhead)
Member
Joined: 2 years ago

Thank you for the tips Thomas! I would have given up already and just booked with another airline but I have COVID vouchers from them that I'd like to use. Anyhow, hope to have good news to report on my efforts sometime soon.

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1 Reply
 Bert
Premium Member
(@bert)
Joined: 2 years ago

Member
Posts: 293

@curiousredhead Dear Curious Redhead. I am also a US resident and actually have only ever had wonderful service from them. The direct flight from SFO to Lisbon is great. I too have had to change tickets and most recently they just suspended my ticket until PT opens up again. They do in fact answer their phones  and I have had the most success calling at 5am, 1pm and 10 pm pacific time.

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Posts: 21
Community Member
Topic starter
(@curiousredhead)
Member
Joined: 2 years ago

Hi Thomas, Bert,

Wanted to close the loop and let you know that I was finally able to reach TAP by phone from the U.S. It took multiple tries and several transfers and disconnections, but I was able to use my voucher to secure a roundtrip flight for October. 

Happy dance!

Gina

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Posts: 293
 Bert
Premium Member
(@bert)
Member
Joined: 2 years ago

I think I waited maybe an hour after having to be switched due to the nature of my rebooking with vouchers, credits etc. No problem. I still contend when booking with them from the US time of day calling makes a huge difference. 

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