Serenity: Your Medical Concierge in Portugal | Expats Portugal
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Moving to another country can be both fun and a little bit frightening. You daydream of enjoying long sunny days and having a slower and more relaxed pace of life. Everything feels so different and new. You can almost swear you can hear a cork popping already!

Then you remember all the things you have to decide and take care of: the house, the documentation, making sure you’ll have at least the basics in your new home. There’s just so much to think about.

Like with so many expats, health is not your first concern, not with all the other things you have to worry about. In any case, you decide to get health insurance to allow yourself some peace of mind – but there’s a catch.

Having private health insurance does not mean you’ll never have to worry about your health. Yes, it can be very useful but it doesn’t provide all the help you’ll need. To make matters worse, it may take a while to have a network of people around you, whether they’re expats or locals.

It can be thrilling, and that’s a good thing. But then you remember that pill you need to take every day. You notice your last bottle of pills, that you brought with you from your home country, is almost empty. Where can you get more? You really need them!

You’ve heard that in Portugal you can get some medication without going to a pharmacy. Can it be the case with this one? And what’s a parafarmácia, anyway? You’ve noticed that word on some signs in your new hometown. And if you need to get a prescription from a doctor, can it be any doctor? And, oh my god, will the doctor speak good English?

Health insurances don’t answer these questions for you – and that is why Serenity is here.

What is Serenity?

Serenity is an international team of medical professionals that works together to help you navigate the Portuguese healthcare system, both public and private.

Our team members share a passion for creating a positive impact on people’s lives. We aim to develop the necessary conditions for our clients to enhance their autonomy, well-being, and quality of life.

Portuguese medical professionals are good, but unfortunately, the public healthcare system is overwhelmed. Add that to the natural difficulties of living in a new country with another language and a different culture and you have the recipe for a migraine.

This is where Serenity comes in: to give you a helping hand when you most need it. It doesn’t matter if you want help in finding a physician or if you simply have a health related question. To us, all questions from patients are valid and important.

Our staff will be there for you to advise you and even book appointments on your behalf. If you prefer complementary therapies instead of the conventional medical approach, we’re happy to accommodate. Think of us as your very own, always available health concierge.

It doesn’t matter if we’re talking about clinical decision making or about getting trustworthy advice concerning your medical condition: Serenity is your reliable go-to choice when it comes to healthcare in Portugal.

Here’s how Serenity can help you

Upon acceptance of membership, your assigned case manager (an experienced nurse) will give you a welcome call.

Whether or not you have health insurance, whether you’ll be using the public or the private healthcare system, your case manager can help you with things like:

  • Administrative support in getting your SNS number;
  • Finding physicians that speak English fluently;
  • Break the language barrier – by booking appointments and speaking to doctors, pharmacies, and receptions of clinics and hospitals on your behalf;
  • Finding local medication that will be a suitable substitute for the medication you were taking in your home country;
  • Advising you according to your medical condition;
  • Getting therapeutic substitution done by a pharmacist;
  • Locating the best places for lab exams or medical appointments;
  • Finding the best specialist in your area of residence.

Reach out to us

Serenity is your medical concierge in Portugal. We help you manoeuvre the Portuguese healthcare system.

For any questions concerning Portuguese healthcare Serenity’s phone number is the only one you have to call: + 351 930 422 191. Serenity is all about people you can trust.

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